Restaurant capacity management references the level of output your operation can sustain, and still make a product or perform a service. In other words, it's a measure of how much, and how effectively, your business can deliver, considering every factor. Many industries use the term, from IT to …
Building Company Culture: Restaurant Style
Great companies who get profiles in "best places to work" lists, usually share one principal element in their makeup: a great company culture. This principle, though sometimes difficult to pin down, refers to the way a company's management and employees interact outside of standard "business" …
Restaurant Customer Service Strategy: In the Heat of the Moment
You know those restaurant nights. The kind where guest traffic is nonstop, the staff runs at full capacity, and amidst the high energy, snags, chokepoints, and miscommunications rear up at every turn. Sure, you've got a great customer service policy in place, but what about some "on-the-floor" …
Dining Trends: What, Where and How Millennials Eat
Millennials, the generational group born between the mid-80s and mid-2000's, represent roughly 1/4 of the American population. Incubated in web technology and global connectedness, they're an informed generation, often stereotyped by their passion for smartphones, selfies and a rosy hue fashion …
How to Respond to Negative Restaurant Reviews
Your customers will read online reviews of your restaurant before they visit. Moz suggests almost 70% of all consumers, regardless of industry, depend upon reviews like these to make a decision. Knowing how to respond to negative restaurant reviews is important to your longterm success. For …
How to Improve Restaurant Customer Service: The 5 Point Plan
No matter what kind of restaurant you're operating, excellent customer service is crucial to keeping it prosperous. While there are many quantitative metrics to measure in your restaurant (like how long it takes to cook an entree or the average customer wait time) identifying those intangible …
