From Chaos to Calm: ConnectSmart® Host Beyond the Front Door (Part 2)

Welcome back! In Part 1, we explored how ConnectSmart® Host revolutionizes the front-of-house experience. Now, let’s dive into the broader impacts this powerful system can have on your entire restaurant operation.

Boosting Efficiency and Sales

ConnectSmart Host isn’t just about managing guests – it’s about optimizing the entire operation. Here’s how it can impact your bottom line:

1. Increased cover count: By efficiently matching parties with appropriate tables, ConnectSmart Host can increase your cover volume during peak hours by up to 5%.
2. Reduced table turnaround time: The system alerts hosts as soon as a table is ready, reducing empty table time by up to 17% during busy periods.
3. Improved customer satisfaction: Accurate wait times and efficient seating lead to happier customers, which often translates to repeat business and positive reviews.

Enhancing Staff Productivity

ConnectSmart Host revolutionizes the way your entire restaurant operation, and team, works, offering benefits far beyond just making life easier for your hosts:

• Stress reduction: With all the information at their fingertips, your hosts can work confidently and efficiently. One restaurant reported that 82% of staff agreed that ConnectSmart Host made hosting easier.
• More time for managers: Instead of constantly putting out fires at the host stand, managers can focus on other aspects of running the restaurant. Imagine what your managers could accomplish with a few extra hours per week.

Connecting Front and Back of House

One of the impressive things about ConnectSmart Host is how it talks to the kitchen. By integrating with ConnectSmart Kitchen, it creates a seamless flow of information from the moment a guest walks in to when their meal is served. For instance, if a table is running behind, the host can instantly communicate with the kitchen. This synchronization ensures a smooth flow from seating to serving, enhancing both operational efficiency and guest satisfaction.

Data-Driven Decision Making

With ConnectSmart Host, you’re not just managing today’s guests – you’re preparing for tomorrow’s success. The system’s robust reporting features allow you to analyze historical data, helping you predict staffing needs, optimize table arrangements, and make informed business decisions.

Examples:

• Analyzing peak hours and table turnover rates might reveal that adding more two-top tables could significantly increase your capacity during busy weekend brunches.
• Patterns in reservation and walk-in data could help you better prepare for busy periods and lulls.

The Long Game: Thriving in a Competitive Landscape

In today’s competitive hospitality scene, success hinges on more than just great food. It requires operational excellence, customer satisfaction, and data-driven strategy. ConnectSmart Host addresses all these aspects, transforming your host stand into a powerful tool for restaurant management.

By streamlining restaurant operations, enhancing guest experiences, and providing valuable insights, it empowers
you to make informed decisions that drive your restaurant’s success. Whether you’re looking to increase
covers, improve customer satisfaction, or gain a competitive edge, ConnectSmart Host offers the tools
and data you need to thrive in the modern dining scene.

From the front door to the kitchen and beyond, ConnectSmart Host is more than just a reservation
system – it’s a comprehensive solution designed to help your restaurant operate at its best. Ready to take your restaurant to the next level? Discover how ConnectSmart Host can transform your business today!

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About the Author

Caitlin Soard is a Content Marketing Strategist with over seven years of marketing experience under her belt. She joined the QSR Automations marketing team in June of 2022 and has been hard at work improving their social media and content ever since. She attended Franklin College where she received a Bachelor of Arts, focusing in Journalism and Public Relations as well as minoring in English. When she’s not lending her social media wizardry to QSR Automations, you can find her playing Dungeons & Dragons or TCGs at her local card shop, enjoying live local music, or spending time with her cat and two dogs, Ellie, Laney, and Orryn.