Restaurant capacity management references the level of output your operation can sustain, and still make a product or perform a service. In other words, it's a measure of how much, and how effectively, your business can deliver, considering every factor. Many industries use the term, from IT to …
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The Best of MURTEC 2018
It came and went. MURTEC 2018 is over. The exhibit hall floor was loaded with all the best of the best in technology for the restaurant industry, the speaking sessions boasted hot topics – everything from delivery and off-premise dining solutions and strategies to data, integrations, customer …
Building Company Culture: Restaurant Style
Great companies who get profiles in "best places to work" lists, usually share one principal element in their makeup: a great company culture. This principle, though sometimes difficult to pin down, refers to the way a company's management and employees interact outside of standard "business" …
Restaurant News Roundup: March 2018
Industry news didn’t disappoint in the month of March. We read and learned about more consumer trends, more off-premise expansion for big name brands, bestselling product launches and as usual, technology was a key topic in most articles. Applebee's Improves To-Go Experience Nationwide Casual dining …
6 Best Restaurant Customer Retention Strategies
Your restaurant could be great. You serve good food. You have a nice overall concept. There’s something missing though. You don’t notice as much repeat business as you would like. In fact, there’s not much buzz around your restaurant at all. What gives? It takes a lot more than just serving good …
Meet QSR at MURTEC 2018
MURTEC 2018 is one of the restaurant industry's hottest technology events of the year. It showcases the latest and greatest in technology specifically for multi-unit operators in restaurant groups and franchises across full-service, fast-casual and quick-service brands. If you’re heading to Vegas …
Restaurant Customer Service Strategy: In the Heat of the Moment
You know those restaurant nights. The kind where guest traffic is nonstop, the staff runs at full capacity, and amidst the high energy, snags, chokepoints, and miscommunications rear up at every turn. Sure, you've got a great customer service policy in place, but what about some "on-the-floor" …
Implementing Off-Premise Dining through KDS vs POS
Anyone in or around any restaurant has probably noticed an increase in advertising for “off-premise dining options.” That’s a fancy term for take out, curbside, carryout or even delivery. As a busy mom, off-premise options are great for me. I can place an order to my favorite restaurants from the …