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You know those restaurant nights. The kind where guest traffic is nonstop, the staff runs at full capacity, and amidst the high energy, snags, chokepoints, and miscommunications rear up at every turn. Sure, you've got a great customer service policy in place, but what about some "on-the-floor" …
Anyone in or around any restaurant has probably noticed an increase in advertising for “off-premise dining options.” That’s a fancy term for take out, curbside, carryout or even delivery. As a busy mom, off-premise options are great for me. I can place an order to my favorite restaurants from the …
Millennials, the generational group born between the mid-80s and mid-2000's, represent roughly 1/4 of the American population. Incubated in web technology and global connectedness, they're an informed generation, often stereotyped by their passion for smartphones, selfies and a rosy hue fashion …
February was filled with plenty of newsworthy restaurant industry topics. It was hard to narrow it down to just a few but we think you’ll enjoy our choices. Below is a recap of restaurant news that hit the wire in February. Independent Restaurant Count Dropped Three Percent in 2017 In the fall of …
Love it or hate it, social media has to be part of your restaurant marketing plan. National Restaurant Association found that 83-percent of Americans look up dining locations, directions, and hours of operation on their smartphones or tablets. A large portion of this percentage is going to land on …
According to a BCG study that asks millennials to rank the items on which they're most willing to spend money, they put "dining out" near the top. This option ranked higher than consumer electronics, apparel, footwear, beauty and cosmetics products, and accessories. The same study found that …
Your customers will read online reviews of your restaurant before they visit. Moz suggests almost 70% of all consumers, regardless of industry, depend upon reviews like these to make a decision. Knowing how to respond to negative restaurant reviews is important to your longterm success. For …
Having a guest management system is crucial to running an efficient restaurant and improving the guest experience. In fact, Toast found that 73% of diners agree that restaurant technology improves their guest experience. If you’re in the market for a guest management system, we have some information …
At QSR Automations, we work to make service easier for everyone and enhance the guest experience.
