At this point, there's little debate as to whether or not your restaurant needs a website. It undoubtedly does! However, knowing what to put on there, how much and in what way, can be tricky. Customers have diverse needs and preferences, and different restaurants will want to emphasize different …
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Restaurant Customer Data: Personalizing the Experience
Whether or not you track it, your restaurant generates heaps of daily data. In your kitchen or "back-of-house," you get metrics like entree counts, cooking and grill-to-plate times. On the floor, there's the number of guests seated, table turn times and seating efficiency, collectively called "guest …
Restaurant Order Throttling: Balance On and Off-Premise Dining
No one wants to wait too long for their food. Caitlin didn't need a restaurant expert to tell her that. No one took the guest experience more seriously than her. So when her restaurant's cook times and customer satisfaction measures started slipping, she acted. The problem wasn't always clear. …
Restaurant News Roundup: November 2017
November was filled with plenty of newsworthy restaurant industry topics. It was hard to narrow it down to just a few but we think you’ll enjoy our choices. Below is a recap of restaurant news that hit the wire in November. Data: What Diners Want from Customization Customers are willing to share …
Real-Time Restaurant Order Tracking: An Off-Premise Solution
When Lou started taking off-premise orders from his restaurant’s website, he expected success. The new channel boosted customer volume and profits. It also gave the place a modern touch. But while the new stream of guests helped his popularity, staff discovered a problem: their restaurant order …
Data in Action: Improving Your Speed of Service
Krista remembers the day they brought the second grill into their kitchen. It was an original decision for the restaurant. They'd been struggling with their kitchen processes to improve the speed of service. Initially, many wondered if it was the right way to go. Now, she'd hate to think where …
Time and Quality: Measuring Your Speed of Service
It's Tuesday night, and Hank's had a long day. A veteran of the restaurant business, he's lived through those shifts that swamp the kitchen. Tonight was fairly busy. Steady, he would say. With the lights turned off, the doors locked, and the air quiet, Hank runs one last check. In his back office, …
Spotlight On: Walk-On’s Bistreaux & Bar
Established in 2003 by two LSU basketball alumni, the Walk-On's Bistreaux and Bar team sought to blend excellent food with a game-day guest experience from the outset. They ran on a traditional restaurant set-up initially, using paper tickets and a strong creative vision. Soon, business picked up …