54th Street: 28 years of success Since its beginnings in 1989, 54th Street has been no stranger to success. The American Casual grill got its start in Kansas City, Missouri—the brainchild of Thomas Norsworthy, who wanted to create a spot for locals with both quality food and a lively bar crowd. …
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Diners, ConnectSmart®Host (Formerly DineTime), and Amazon Alexa
Consumers are driving the demand for technology in all sectors of the economy and the hospitality industry is no different. The ConnectSmart®Host (Formerly DineTime) app for consumers has been providing diners with the ability to locate restaurants, check wait times, and get on the waitlist at …
7 Vital Steps in a Successful Restaurant Technology Rollout
Technology is always evolving, and adapting is critical to a restaurant’s success. For a restaurant to remain viable, the focus needs to turn to the driving force of success — consumer demand and expectations. Consumers want online waitlists, scheduling, loyalty programs, and consistency. …
5 Restaurant Metrics Successful Businesses Measure
Every restaurant wants to find and capitalize on best practices—and, every restaurant operator knows that it takes analyzing data to increase efficiencies. There are a lot of operational KPIs—from break-even point to cost of goods sold—that operators must calculate each month. But, it’s equally …
If You Love Dining Out, You Need These Free Restaurant Apps
What’s the point of dining out if you can’t enjoy yourself? Long waits, pricey menu items, unlisted nutrition facts, and other issues can keep diners home. Luckily, there’s an app for that. Actually, there’s a lot of them. Check out our roundup of the best apps for restaurants that can make your …
Here’s the Reason You’re Losing Diners (plus, how to fix it)
The Saturday Night Flight Picture a diner walking into your restaurant on a Saturday night. It’s busy, and they approach the host stand, where they are told it will be a 30-minute wait. They’re happy with that and add their name to the waitlist before taking their place in the lobby with other …
Why You Should Embrace New Restaurant Technology
We all have people in our lives who are the first to embrace the latest gadgets; we also all have people in our lives who do everything they can to resist them. If you’re a restaurateur who’s part of the latter group, you aren’t alone. According to NRA research, over 80 percent of restaurant …